Delivery

Where we deliver

We deliver to addresses in the United Kingdom only. All orders go by Royal Mail.

Delivery options

• Royal Mail Tracked 48: Royal Mail aims to deliver within 2 to 3 working days after we post your order. Free on orders of £50 or more.
• Royal Mail Tracked 24: Royal Mail aims to deliver on the next working day after we post your order.

You choose the option at checkout. The delivery price shows there before you pay. Collection from the shop is not available for online orders.

When we post your order

We post orders within 1 to 2 working days after you pay. Working days are Monday to Friday, except bank holidays. Royal Mail delivery times are aims, not promises, but UK law says your order must arrive within 30 days unless we agree another time with you.

Tracking

When we post your order, we send you its Royal Mail tracking number. You can follow your parcel on the Royal Mail website or app.

Colognes and glass bottles

Our colognes contain alcohol, so Royal Mail has special rules for posting them. We send each cologne in its original box with extra padding, as Royal Mail requires. Glass bottles, such as beard oil, are wrapped and marked fragile.

If something goes wrong

Your order is our responsibility until it is delivered to you. If it is late, or the tracking stops moving, email manuellondontg@hotmail.com with your order number. We will ask Royal Mail to trace it. If the parcel is lost, we will send a replacement or give you a full refund.

If your order arrives damaged, see Returns and refunds. Please check your delivery address at checkout. If a parcel comes back to us because of a wrong address, we will contact you to send it again or to refund it.