Privacy policy

Who we are

Manuel London LTD runs the Manuel London barbershop at 8 Coldharbour Lane, Camberwell, London SE5 9PR. We are registered in England and Wales, company number 17232697. We decide how your personal data is used, so we are its “controller”. For any question about your data, email manuellondontg@hotmail.com.

What we collect and why

• Appointments. We take bookings with Square Appointments. We receive your name, phone number, email address, the service, the barber, the time and any note you add. We use them to give you your appointment and send reminders. Legal basis: to perform our contract with you.
• Online orders. Our online shop uses Square checkout. We receive your name, email address, phone number, delivery address and what you ordered. We use them to post your order and to deal with questions and returns. Legal basis: to perform our contract with you, and to meet our legal duty to keep tax and accounting records.
• Payments. Square takes your payment for bookings and orders. Square handles your card details. We do not store them.
• Loyalty scheme. If you join our loyalty scheme, Square keeps your phone number and your points for us. Legal basis: to perform our contract with you.
• Messages. When you email us or message us on Instagram or Facebook, we use what you send to answer you. Legal basis: our legitimate interest in answering our customers.
• Website analytics. Only if you choose “Accept all”, Google Analytics (through Google Tag Manager) records how you use this site, for example the pages you visit and your type of device. Legal basis: your consent. You can change your choice at any time with “Cookie settings” in the footer.
• Map. The map on our home page comes from Google Maps. When it loads, Google receives your IP address, and may read its own cookies if you use Google services. Legal basis: our legitimate interest in showing customers where the shop is.
• Website hosting. Our website host, Vercel, processes technical data such as your IP address to show you the pages and keep the site secure. Legal basis: our legitimate interest in running a safe website. Your browser also stores your cookie choice, so the site remembers it.

You do not have to give us your data. But without your name and contact details we cannot take a booking, and without your address we cannot deliver an order. We do not make decisions about you by automated means.

Who we share it with

• Square (Squareup Europe Ltd and Block, Inc.) runs our bookings, online checkout, payments and loyalty scheme. Square processes your data for us. It also uses some data for its own purposes, such as preventing fraud. Read Square’s privacy notice for customers.
• Royal Mail receives your name and delivery address, and may receive your email address or phone number for delivery updates.
• Google receives website analytics data only if you choose “Accept all”. Google Maps receives your IP address when the map on our home page loads.
• Vercel hosts this website.

We never sell your data. Square, Google and Vercel may process data outside the UK. When they do, they must protect it as UK data protection law requires.

Cookies

On your first visit, a banner asks you to choose:

• Essential only: what the site needs to work. Your browser stores your cookie choice, and the Google map on our home page loads. When the map loads, Google receives your IP address and may read its own cookies.
• Accept all: everything in “Essential only”, plus Google Analytics, which sets cookies to measure how the site is used.

You can change your choice at any time with “Cookie settings” in the footer.

How long we keep it

• Order and payment records: 6 years from the end of the financial year they relate to, as UK company law requires.
• Appointment details: while you are our client, and no longer than 2 years after your last visit.
• Messages: no longer than 2 years after we answer you.
• Website analytics: no longer than 14 months.

Your rights

Under UK data protection law, you can ask us to:

• give you a copy of the personal data we hold about you
• correct data that is wrong
• delete your data, or limit how we use it
• stop using your data for our legitimate interests
• send your data to you or to another organisation

Where we use your data with your consent, you can withdraw that consent at any time. To use any of these rights, email manuellondontg@hotmail.com. We reply within one month.

Complaints

If you are unhappy with how we use your data, please tell us first. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator, at ico.org.uk/make-a-complaint.