Terms and conditions

About us

Manuel London is run by Manuel London LTD, registered in England and Wales, company number 17232697. Our address is 8 Coldharbour Lane, Camberwell, London SE5 9PR. Email: manuellondontg@hotmail.com.

These terms apply when you book an appointment or buy products from us. Please read them with our delivery, returns and privacy pages.

Appointments

We take bookings through Square Appointments. Square sends your booking confirmation and reminders. Please arrive on time. Appointments more than 10 minutes late may be shortened or rebooked. Cancel or change a booking at least 24 hours ahead to avoid a cancellation fee.

Buying products

• Our online shop uses Square checkout. When you press “Buy now”, you go to a secure Square page to pay.
• Our contract with you starts when your payment goes through and you receive your order confirmation.
• Prices are in pounds sterling and include VAT where it applies. The delivery price shows at checkout before you pay.
• If a product is out of stock, or a price on our site is clearly wrong, we will tell you and refund you in full.

Using our products

Our grooming products are for use on the outside of the body only. Read the label and the ingredients before use. If you have allergies or sensitive skin, test a small amount on your skin first, and stop using a product if it irritates your skin. Our colognes contain alcohol and can catch fire: keep them away from heat and flames.

Your legal rights

Nothing in these terms affects your legal rights as a consumer, for example under the Consumer Rights Act 2015. We are responsible for loss or damage that is a foreseeable result of us breaking these terms or not using reasonable care. We are not responsible for loss that nobody could foresee.

Website

Content on this site belongs to Manuel London LTD. You may not copy or reuse it without permission. We do our best to keep information accurate but cannot promise the site is error free.

Law

These terms are governed by the law of England and Wales. You can bring a claim in the courts of England and Wales, or in Scotland or Northern Ireland if you live there.