Returns and refunds

This policy is for products bought online. It does not affect your legal rights.

If you change your mind

You can cancel your order for any reason within 14 days after the day you receive it. To cancel, email manuellondontg@hotmail.com with your order number. Then send the products back within 14 days after the day you tell us.

• Products must be unused and in their original packaging.
• For health and hygiene reasons, we cannot take back a sealed product after its seal is broken, unless it is faulty.
• Combs must be unused. Gift sets must come back complete.
• If a product was used or handled more than needed to check it, we may reduce your refund.

Sending products back

You pay the cost of sending products back when you change your mind. We recommend a tracked service, and please keep your proof of postage. Send them to:

Manuel London LTD, 8 Coldharbour Lane, Camberwell, London SE5 9PR

Colognes contain alcohol, so Royal Mail has special rules for them. Send a cologne in its original box, with padding, from a Post Office counter. Royal Mail Tracked Returns labels cannot be used for colognes.

Your refund

• We refund the price of the products you send back.
• If you send back the whole order, we also refund the delivery charge you paid, up to the price of Royal Mail Tracked 48.
• We pay the refund within 14 days after we receive the products, or after you send us proof that you posted them, whichever comes first.
• The refund goes back to the card you paid with, through Square. Your bank may take a few more days to show it.

Damaged, faulty or wrong items

If a product arrives damaged or faulty, or it is not what you ordered, email manuellondontg@hotmail.com with your order number and a photo. Within 30 days after delivery you can choose a full refund. After that, we will replace the product or give you a refund. We pay the postage for faulty, damaged or wrong items.

Appointments

Haircuts and other services are not products. For changes and cancellations, see our terms and conditions.